Contact Raton.info — Get in Touch With Our Team

Whether you've spotted something out of date, want to flag an issue with a listed site, or have a question about how we rank crypto casinos, we'd like to hear from it. This page explains what we can help with, what we can't, and the best way to reach us.

What We Can Help With

Best Crypto Casinos is an independent research and comparison site covering crypto casinos available to US players. We don't operate any casino, hold customer funds, or process deposits or withdrawals — so our team can't access your account, resolve a payout dispute, or verify your identity on a site you've signed up with. For anything account-related, the fastest route is always the support channel of the casino itself, usually live chat or a support email listed on their site.

What we can help with:

Corrections — if you believe something in a review is inaccurate, outdated, or no longer matches what a site offers, tell us and we'll look into it
Editorial questions — how we score sites, why an operator is or isn't listed, or how our rankings are put together
General feedback — on the site's content, usability, or coverage gaps
Partnership or media enquiries — from operators, journalists, or other researchers

What We Can't Do

To set expectations honestly: we're a comparison and review resource, not a casino, a wallet provider, or a regulator. We can't process a withdrawal on your behalf, override a casino's verification process, or advise you on getting around a site's identity checks, geo-restrictions, or account limits — including any "no KYC" claims a casino makes. If you're having a dispute with an operator, your first step should be their own support team, followed by whatever licensing body they list (commonly Curaçao or Anjouan for the sites we cover). We also can't provide legal or tax advice; if you have questions about the legality of crypto gambling in your state, or how gambling winnings and crypto gains are taxed, speak to a licensed attorney or tax professional.

Before You Reach Out — Check These First

Some common questions are already answered elsewhere on the site and might save you a wait:

Curious how we research and rate operators? See our About Us page for a rundown of our process and independence policy.
Concerned about gambling habits, your own or someone else's? Our Responsible Gambling page has tools, guidance, and the national helpline.
Want to know the terms governing use of this site? They're covered in full in our Terms and Conditions.
Looking into options outside the US? We also cover other markets, including our Non Gamstop Casinos UK guide.

Reporting an Issue With a Listed Site

If you've had a genuine problem with a casino featured on raton.info — a delayed withdrawal, a bonus dispute, or terms that didn't match what was advertised — let us know the details: which site, roughly when, and what happened. We can't intervene directly or guarantee an outcome, but pattern complaints do factor into how we review and re-rate operators over time. We're not able to act on anonymous or unverifiable claims, so include enough detail for us to look into it properly.

A Note on What This Site Is (and Isn't)

Best Crypto Casinos earns commission when readers click through to a listed casino and sign up. This never determines an operator's position or score — commission doesn't buy placement, and we'll say so plainly when a site has a weak point. Crypto casinos covered on this site are licensed offshore, typically in jurisdictions like Curaçao or Anjouan, not by any US regulator, and they operate in a legal grey area for US players. Nothing on this site is an endorsement of gambling as a way to make money, and nothing here should be read as legal, tax, or financial advice. Gambling involves real financial risk, and crypto adds price volatility on top of that. Play is restricted to adults — 18+ or 21+ depending on the operator and your state — and if gambling stops being fun or starts feeling out of control, the National Problem Gambling Helpline (1-800-GAMBLER) is free and confidential.

Response Times

We review messages in the order they arrive and aim to reply as promptly as we reasonably can, though as a small editorial team we can't commit to a fixed turnaround. Time-sensitive account or payment issues should always go to the casino's own support first — they're the only party able to act on your account directly.